How To Manage Grocery Add-Ons on BostonOrganics.com

Posted by Boston Organics on Sep 24, 2019 10:00:00 AM

Our Add-Ons section is continuously growing and changing to meet your nutrition and taste-bud needs. Browse by food category such as Coffee & Tea, Vega, Gluten-Free, and more. In this blog, we'll show you show to Browse, Search, Add, Remove, Skip, and Edit Frequency of your add-on items!

Typically you can add items to your delivery until 12PM on the previous business day. There are exceptions for milk and bread. Read our add-on policies page. Are your add-ons locked?

Sign in

First sign into your account by clicking "Sign in" on the top banner, and entering your account email and password. When you first login, you will be redirected to the "Subscriptions" page.

website_sign_in_1  website_sign_in_2

On the "Subscriptions" page you will see your current produce box and any add-ons that are included in your order (indicated by red arrows). You can see in the "Next Delivery" column when the box and add-ons will arrive.

website_subsciprtion_page

 

Browsing Add-Ons

We have categories to help you find what you're looking for! Click "Grocery Add-Ons" in the top banner to view our categories. There are more categories than pictured below. You can also browse add-ons without signing in!

website_browse_add_ons

 

search Add-Ons

If you know exactly what you're looking for, use our search bar! You can search by Item name (eggs, milk, chips, etc.), brand (Kitchen Garden, Equal Exchange, Late July, etc.), or description (local, dried, roasted, etc.). 

website_search_grocery_add_ons 

 

Add Add-On items

When you've found the grocery item you'd like to add to your delivery, click "Add to cart". You can edit the quantity. Keep searching and browsing our add-on selections. When you are ready to confirm all of your add-ons, click the basket icon on the top banner.

website_add_on_1

 

When you click the basket, you will be directed to a new page (pictured below). On this page, verify the following:

  • Product is correct
  • Delivery Nickname: You may have multiple delivery nicknames if you've moved addresses.
  • Frequency: Items can come with every delivery (weekly) or one-time order.
  • Next Delivery Date: verify that this is correct. Please note: there are some grocery items that we have to order ahead of time (like milk and bread) and might not be available to add to your next delivery. Check out our policies for special add-on items.
  • Quantity: The default is 1. If you made a mistake and want to remove the add-on, decrease the quantity to 0 by clicking "-" and it will disappear. If you want to increase the quantity, click "+". 

When you've verified the items you want to add, click "Confirm and update subscription" and then you're all done!

website_add_on_2

You can verify that your new add-on item's were added on the "Subscriptions" page. Your new add-on items and delivery dates will be displayed. 

website_add_on_3

Remove add-on items

On the "Subscriptions" page, you will see your produce box, and any add-ons currently being delivered. 

To remove items, click "Remove" in the row next to the item you do not want to receive anymore. A pop-up window will confirm that you want to remove this item. Click "Ok". Then you're all done!

website_remove_add_on_1   website_remove_add_on_2

Skip Add-on item

To skip items, click "Skip Item" in the row next to the item you do not want to in your next delivery. Your page will refresh and display the new delivery date.

website_add_on_skip_1If you didn't mean to skip the item, click "Add Item" to add it back to your next delivery -- verify the correct delivery date displayed.

website_add_on_skip_2Change Frequency of Add-on Item

To change frequency or quantity of items, click "Edit" in the row next to the item you do not want to in your next delivery. Your page will refresh and display the new delivery date.

website_edit_freq_add_ons_1

A pop-up box will allow you to change the quantity and frequency (With Every Order, or One Time) of the add-on item. Click "Save Changes" to confirm your edits.

website_edit_freq_add_ons_2

 

Why are my add-ons locked?

It is past the cancellation deadline!

Please submit your add-on orders by 12PM on the business day before your scheduled delivery (excluding bread and milk orders) to ensure proper processing. If we do not receive your order in time to add it to your produce box, it will be added to your next delivery. If you want to remove an item from your order, you must do so by the same deadline.

Please review our policies or contact us for more information.

website_add_ons_locked

If you have any questions or concerns, reach out to us! Email Service@Bostonorganics.com or call 617-242-1700 during our business hours.

Topics: Organic Grocery Add-Ons, website

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