A Note From Our Founder About Coronavirus (COVID-19) and impact on business

Posted by Boston Organics on Mar 9, 2020 12:43:05 PM

Update 6/16

We are now accepting home delivery enrollments for all areas/days

Office deliveries are also starting up again. We are currently delivering to offices Tuesday-Friday. We plan to resume Monday deliveries as well. 

Thank you for your patience! 

Update 6/6

As the State begins to open up and move into phase 2, we've opened up Tuesday without restrictions for the time being.

Now is a great time to sign up as the local season gets underway. There was a late start to the season due to a cool and rainy April, but the recent warm weather has accelerated the growth in the fields according to the farms we work with.

As always, safety of staff, customers and the public continues to be the priority. Thanks for your continued support.

Update 5/26

We are beginning to intermittently accept new signups now for most days. We are emailing those that have completed the waitlist form in batches based on when the form was completed. We will close down the enrollment form once enough customers have signed up. 

We are busy increasing our staff and vehicle capacity sustainably and safely. Thank you for your patience and support. 

Update 4/24

We are now accepting orders for households that live in our Tuesday delivery area (Unfortunately we have met capacity again. Join our waitlist for a notification when we open up sign ups again). We hope to continue to increase our capacity to serve more customers. We are looking to hire additional part time warehouse help as well as adding another driver

 

Update 4/19

We also continue to experience supply chain challenges. We are beginning to hear murmurings that we may experience more disruptions. Many of the farms we work with in western Massachusetts rely on the H1B visa program for farm labor. Although unconfirmed, it is possible that the local growing season may be impacted if H1B workers are denied entry into the US.

As we work through these challenges, we hope to increase our capacity to serve more households to support social distancing efforts. All while keeping staff as safe as possible.

Thank you for your support. Be safe.

Jeff

Update 4/9

I was interviewed yesterday on WGBH - you can listen here about how we've been affected by the virus and some of the challenges we've been facing.

We are beginning to see some customers increase their orders of certain items (i.e. eggs and milk). We may have to impose limits on certain items as our drivers' vehicles are running out of van capacity.

If possible, please limit eggs to no more than two dozen, milk to two half gallons and some of the chips to just 1-2 bags per order.

Thanks and be safe!

Jeff

 

Update 4/4

We are closing down all signups for the time being - this includes preventing former customers from re-activating their accounts. 

We will continue operating and delivering to existing customers.

We continue to assess the operations with focus on employee safety and general well-being.

We greatly appreciate everyone's support.

Thanks,

Jeff

 

Update 3/27

We have closed the signups for Tuesday deliveries. We may open it up again on Monday as we should have some capacity.

We will email you,if you have added your name to the wait list

Although slightly improved, we continue to encounter intermittent issues with our suppliers. For example, our main egg source is not sending in any orders into Boston next week. Fortunately with the advanced notice, we should have time to "scramble" and find another source.

Thanks for your patience and support.

Sincerely,

Jeff

 

Update: 3/24

We are getting a handle on the supply chain disruptions as well as our overall capacity to take on additional customers safely and without overextending ourselves or at the cost of existing customers. We are currently accepting customers living in our Tuesday delivery area for the time being, but will close it out at a certain point. 

We are assessing other delivery days and will email those that have completed the waiting list form as areas open up. 

Thanks for your patience and support.

Sincerely,

Jeff

 

Update: 3/19

We continue to deliver, but we are not accepting new signups right now.

We are collecting names and emails for a wait list. We hope to open the sign ups soon, but it will be mainly contingent on how quickly the food network rebounds and panic purchasing subsides.

We have also switched to delivering four days a week (Tuesday to Friday). By switching to a four day delivery schedule, our drivers will have less exposure and be able to get some well needed and deserved rest.

The health and well being of our staff has never been more important. Unlike many delivery services, we do not use independent contractors. Our drivers and warehouse staff are all employees - some earning as much as 120 hours of PTO. The majority have access to our subsidized health insurance plan and are covered by a fully paid disability insurance policy.

As you may guess, office deliveries (which were mainly done on Monday) have dropped significantly, The drop has been off-set by the increase in our home delivery business. Fortunately our staff will be able to stay busy and keep working - as safely as possible. 

Although, bittersweet, it's been great to re-connect with so many former customers, We look forward to delivering to all of you. And thank you for trusting in us.

Sincerely,

Jeff

Update: 3/18

Unanticipated increase in orders + general hording = (hopefully) short term disruption to the supply chain

We have had a surge of new sign ups over the past several days that we had not fully anticipated. Thank you for the orders - although, we wish they were not prompted under such circumstances.

The increase has caught us off guard as well as many of our suppliers.The overall increase in demand has placed a great strain on the food supply chain - many of the suppliers are running short on products and more importantly on drivers and trucks to do the distribution. We hope that this will be resolved soon, but anticipate some disruption.

Shortages for certain items and last minute changes to box contents may be expected. If we are unable to deliver an item to you, we will do our best to give you as much forewarning as possible so you can make alternative arrangements.

We continue to closely monitor guidance from the CDC, FDA, federal, state and local authorities. 

Our team is committed to delivering complete orders keeping safety a priority for both staff, customers and the general public.

Thank you for your support and patience.

Sincerely,

Jeff

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Update: 3/14

We continue to follow CDC guidelines and have implemented additional sanitization protocols for staff in all phases of the operations (office, warehouse and delivery).

Unlike a grocery store, our products are not sitting on shelves accessible to the public and picked over. They are only handled by our employees.

All orders are picked by our staff and delivered in company owned vehicles. From receiving to delivering the groceries, on average only 1-2 people will be in contact with each item. 

Please contact us if you have any questions.

Thank you for your support,

Jeff

 

Dear Boston Organics Customer:

At Boston Organics, the health and safety of our customers and employees is our top priority. Like most businesses, we are closely monitoring the coronavirus (COVID-19) outbreak.

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Topics: Boston Organics Community, FDA, health, covid-19, Produce boxes, safety, coronavirus, Sanitizing, CDC, Paid time off, Health insurance, Employee wellness

Connect and Eat Local!

Posted by Boston Organics on Mar 25, 2019 7:30:00 AM

Check out these local Boston Food events! The Boston Organics team has compiled a list of local events hosted by organizations we support for you to connect with like-minded individuals. 

Boston Organics believes it is in everyone’s best interest to build a strong regional network of growers, distributors and retailers, and we think it's great that more and more people are getting on board with the local movement.

Building a healthy food system isn't a one-(wo)man job and requires constant communication between organizations. We put together this list of local events so you can collaborate, connect, and contribute to the local food system too! Check out these Spring events!

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Topics: Newsletter, Eat Local, Organic Farmers, Community Events, boston organics, Community, The Boston Organics Crew, New England Local Fruits and Vegetables, Original Boston Organics Blog, Food System, sustainability, Farms, FDA

Reflections on the Real Organic Project Symposium

Posted by Boston Organics on Mar 18, 2019 7:00:00 AM

written by Jill Banach, Produce Purchasing

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Topics: Beneath The Peel / Digging Deeper, Newsletter, Organic Farmers, boston organics, Community, The Boston Organics Crew, New England Local Fruits and Vegetables, Original Boston Organics Blog, Food System, sustainability, Farms, FDA, Purchaser's Corner

Romaine and E Coli Outbreak Nov 2018

Posted by Boston Organics on Nov 26, 2018 5:15:00 PM

12/13/2018 UPDATE FROM  CDC
CDC is updating its warning to consumers. It advises that U.S. consumers not eat and retailers and restaurants not serve or sell any romaine lettuce harvested from certain counties in the Central Coastal growing regions of northern and central California. If you do not know where the romaine is from, do not eat it.

Boston Organics will only source Romaine lettuce from regions that are cleared by the CDC.

As a customer, you can always update your preference list and give a thumbs down to Romaine lettuce if you do not want to receive it in your order. Please contact us if you have any questions.

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11/26/18 UPDATE FROM CDC
CDC is advising that U.S. consumers not eat and retailers and restaurants not serve or sell any romaine lettuce harvested from the Central Coastal growing regions of northern and central California

read more: https://www.cdc.gov/ecoli/2018/o157h7-11-18/index.html

Any romaine lettuce Boston Organics sells will not be sourced from the growing regions listed by the CDC.

 

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11/20/2018

Although no Romaine lettuce was sent to any customers, except in the Olivia's Organics Salad mixes, we wanted to provide you with the following update....

Due to the multi-state E coli outbreak linked to Romaine lettuce, customers will not receive Olivia’s Organics salad mix on November 21st.

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Topics: FDA

Important Updates And Announcements

Posted by Boston Organics on Nov 21, 2018 8:03:05 AM

Please Click the links for information about some important updates regarding your Boston Organics' service.

Thanksgiving Week Delivery Schedule

E Coli Outbreak Information

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Topics: holidays, FDA

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